Behavioral Health Care Coordinator

Pancare of Florida Inc•Panama City, FL

1d•Onsite

About The Position

The Behavioral Health Care Coordinator performs a dual function role that integrates front office operations with clinical support and care coordination activities to ensure efficient clinic flow and high-quality patient care. This position is responsible for managing patient access functions, including scheduling, registration, and payment collection, while also supporting behavioral health care coordination services in alignment with organizational protocols. The Coordinator serves as a key point of contact for patients, facilitating communication between patients, providers, and community resources, and supporting continuity of care through referral coordination, service navigation, and patient engagement in treatment plans. The Behavioral Health Care Coordinator applies knowledge of behavioral health processes, confidentiality standards, and healthcare systems to ensure accurate documentation, regulatory compliance, and effective collaboration with interdisciplinary teams, contributing to both operational efficiency and positive patient outcomes.

Requirements

High School Diploma or GED
A minimum of 6 months experience in a customer service position required
Previous experience in a healthcare administrative environment preferred
Proven experience in a customer service or patient-facing role, demonstrating excellent communication skills and a professional demeanor.

Nice To Haves

Some college is preferred.

Responsibilities

Communicate effectively with corporate management, administrative personnel, and medical staff across the health system.
Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management.
Answer phone calls, check in patients, and notify clinical staff of their arrival.
Collect fees for services rendered and assist in checking patients out.
File and organize patient charts, ensuring proper documentation and easy retrieval.
Confirm patient appointments for the following day as assigned.
Conduct Care Coordination in accordance with the PanCare Coordination program.
Attend, facilitate and support in-school based services in Bay District Schools.
Serve as the primary point of contact for patients, coordinating care across multiple providers, including therapists, physicians, and community services.
Advocate on behalf of patients to ensure they receive timely, appropriate care, and represent their needs and concerns with healthcare providers, insurers, and other relevant parties.
Connect patients to necessary resources, such as therapy, support groups, financial assistance, and housing, ensuring they have the tools needed for their recovery.
Provide emotional support, education, and guidance to patients and their families, helping them understand behavioral health conditions, treatment options, and coping strategies.
Maintain accurate, detailed, and up-to-date records on patients' cases, including appointment conditions, demographic updates, communication with providers, and any changes in status.
Provide connection with providers to offer crisis intervention and stabilization support when needed, ensuring the safety and well-being of the patient during emergency situations.
Collaborate with community-based organizations and resources, ensuring that patients are connected to services that complement their treatment plans.
Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed.
Submit record requests to other entities with properly executed patient authorization forms, documenting actions and filing requests in the patient’s chart.
Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
Balance the day sheet and manage cash, checks, and credit card receipts.
Keep an accurate daily postage log.
Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Front Office Supervisor and/or Chief Behavioral Health Officer.
Support patient billing tasks as assigned by the Front Office Supervisor and/or Chief Behavioral Health Officer.
Escalate complex scheduling, patient concerns, and unresolved issues to the Front Office Supervisor and/or Chief Behavioral Health Officer or leadership per protocol.
Maintain regular and predictable attendance to support clinic operations.
Other duties as assigned.