Behavioral Health Benefits Coordinator

Newport County Community Mental Health Center•Middletown, RI

33d•Onsite

About The Position

Newport Mental Health (NMH) is a progressive, high-energy organization that uses a state-of-the-art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma-informed, evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized programs, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinics. This position will ensure that individuals who may be eligible for state, federal, and local benefits are supported in the process of accessing and making applications for benefits. This includes registration, insurance eligibility and enrollment/re-enrollment, and access to community-based behavioral health treatment for clients.

Requirements

Knowledge of the RI Medicaid Health Care Portal.
Knowledge of different Medicaid products such as QMB and SLMB.
Bachelor’s degree preferably in public health, health education or related field and/or minimum of two years of benefits and insurance experience preferred.
Knowledge of public and private benefits and state resources.
Knowledge of federal/state laws, accreditation and regulatory standards governing confidentiality of health care record.
Exceptional interpersonal and communication skills with the ability to communicate professionally both verbally and in writing with a variety of individuals.
Caring and empathetic, with a strong customer service focus and the desire to help others in need.
Self-motivated and independent, with the ability to prioritize work to meet deadlines.

Responsibilities

Prepare and submit the initial Medicaid application, respond to any requests for additional information, prepare appeals for SSI/SSDI denials, and provide advocacy throughout the process.
Review each application to confirm that the financial statements and other personal information are accurate.
Interview the applicants and family members when necessary, and document all findings that lead to approval or denial of the Medicaid application.
Reviewing Monthly Medicaid report to ensure active Medicaid for Clients.
Assist with SNAP applications.
Screen and assist with all steps of the Medicaid and Charity Care enrollment process.
Ensure timely submission of Medicaid or Charity application based off program guidelines.
Gather, verify, evaluate, and enter necessary social, financial, and medical information into various applications.
Meet (on the phone or in person) with program participants on a monthly basis or more frequently if needed.
Outreach to individuals to determine Medicaid eligibility and continuing eligibility for income maintenance programs related to medical services.
Utilizes tools to estimate patient financial obligations, including copays, deductibles, and coinsurance and then meeting with patients to discuss payment options.
Receives and maintains Certified Application Counselor (CAC) certification, if applicable.