Admin III – Behavioral Health Administrator

YMCA Of Greater Seattle•Auburn, WA

9d•Onsite

About The Position

The Admin III Behavioral Heath Administrator provides overall coordination and support for behavioral health and chemical dependency programs, while supporting the daily administrative functions for a YMCA branch site. This position works primarily out of our Seattle office and supports the daily operations of clinical staff throughout the Y’s 14 branches. The Behavioral Health Administrator often serves as a first point of contact for anyone engaging with the behavioral health and chemical dependency programs. The Behavioral Health Administrator must be highly skilled at multi-tasking, prioritizing, and organizing, while being excited to interact with clients, staff and visitors. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

Requirements

Two or more years’ experience or training in a medical or behavioral health office.
Ability to work independently and within a team approach.
Demonstrated experience working with complex data and maintaining database.
Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
Strong professional and organizational skills with attention to details, timeliness and follow-through.
Direct experience and proficiency with Microsoft Office Suite and web-based electronic records.
The ability to work well within a fast-paced, constantly changing environment. Responsive to quick turnaround times and able to manage multiple deadlines.
Knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Personal, professional, educational, volunteer, and non-traditional experiences are all relevant. We intend to evaluate each candidate’s transferrable skills to determine if a candidate is qualified for a position.
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Nice To Haves

Three years or more of client record management or related experience.
Prefer experience working with government grants and/or medical records.
Knowledge of mental health regulations preferred.
Life experience with poverty, child welfare, homelessness, behavioral health, or youth violence and a desire to use that experience to improve the lives of others.
Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Responsibilities

Responsible for overall administrative and client support for behavioral health and chemical dependency teams, including greeting and scheduling clients, handling incoming phone calls, records requests, referrals, and paperwork.
Verify insurance eligibility and communicates benefit information to clients.
Collecting service fees, track payments, and monitor accounts for delinquent charges.
Track and manage provider NPI numbers and credentialing.
Maintains client and personnel records in accordance with regulatory and contract requirements. Updates and generates reports to notify clinical staff when reviews and renewals are due. Responds to requests for information from clinical staff, government offices, and others.
Develops and maintains effective, professional relationships with all clients, families, and staff.
Provide overall administrative support to programs and department staff and stay current with program changes.
Compiles and prepares data/reports on a daily, monthly, quarterly and yearly basis. Identifies and documents trends to bring forward to leadership.
Assists with audit preparation.
Maintain relational databases, process paperwork, and maintain related directories and files.
May train, coordinate, and/or schedule staff and/or volunteers.
Other duties as assigned
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.