BH Administrative Assistant I

Assistance Plus • Benton, ME

2d • $18 - $20 • Onsite

About The Position

Assistance Plus is seeking a detail-oriented individual to join our team as a Behavioral Health Administrative Assistant I. This position will assist the Behavioral Health department with administrative support tasks. This is a full time (40 hours per week) position, located at our Benton Office.

Requirements

• Proof of vehicle insurance at $50K/$100K and a valid Maine driver’s license are required
• High school diploma or equivalent is required.
• Must be 18 years of age or older
• Intermediate skill level with Microsoft 365, Word, Excel, and Teams
• Ability to maintain confidentiality
• High level of attention to detail

Nice To Haves

• Minimum of two years of previous office experience is preferred.
• Excellent verbal, written, interpersonal, communication, and presentation skills

Responsibilities

• Accepting and promptly processing referrals for DLS, Skills, DSP, adult case management, and children’s case management services as needed to assist the Referral Specialist
• Maintaining the referral spreadsheets for DLS/Skills/DSP/Children’s, and Adult Case Management as needed to assist the Referral Specialist
• Reviewing all paperwork for accuracy prior to updating certification in CareVoyant and/or giving to QA department
• Providing excellent customer service by responding within the current business day to all forms of communication such as: phone calls, voicemails, emails, etc.
• Informing Director of BH of any client complaints and reportable client incidents
• Following and remaining current with policies and protocols set forth by the Agency, Office of Adult Mental Health Services, Division of Licensing and Regulatory Services and MaineCare Benefits Manual
• Establishing and maintaining professional boundaries with clients
• Maintaining strict confidentiality of client and staff information
• Maintaining all requirements of the AMHI Consent Decree as it pertains to providing client services
• Providing coverage support for other Administrative Assistants
• Confirming qualifying diagnosis information and scanning into CareVoyant
• Tracking when documents have been completed and ensuring timely signatures before assigning tasks for clinical signature
• Following up with employees on pending due dates to prevent tardiness
• Processing incoming faxes and emailing/coding accordingly
• Keeping the SOP manual for administrative tasks for BH Programs up-to-date
• Sending daily Kepro downloads to all BH staff and supervisor of staff
• Scanning bi-directional forms in CareVoyant
• Scanning Initial/Annual Packets in CareVoyant
• Performing OPT tasks such as scheduling and processing referrals/paperwork as needed to assist the OPT Department
• Performing other duties as assigned

Benefits

• Generous Earned Benefit Time
• Mileage reimbursement
• Working in a team-oriented environment
• 12 paid holidays per year
• Agency-paid life insurance in the amount of your annual salary with a max of $50K
• Agency-paid Short-Term Disability
• Medical, dental, and voluntary insurances
• 401K Retirement Plan
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED