Behavioral Care Manager

Brightli • Springfield, MO

5d • Onsite

About The Position

Join a compassionate, collaborative team making a measurable difference for individuals and families in our community. This role offers meaningful work supporting behavioral health recovery, hands-on coordination across clinical teams, opportunities to develop strong clinical-administrative skills, a supportive workplace culture focused on wellbeing, and the chance to directly impact client safety and outcomes. We seek a detail-oriented, empathetic communicator who is organized, reliable, and committed to client-centered care. The Behavioral Care Manager coordinates daily department operations, supports clinical teams, monitors client activity and risk, and ensures timely, accurate administrative and documentation tasks. This role involves scheduling, outreach, verifying benefits, liaising with internal departments, and assisting with assessments and sessions as time permits, while adhering to ethical and regulatory standards.

Requirements

• High school diploma or GED required
• Experience in office management preferred
• Strong documentation skills and ability to follow directions and accept supervision
• Ability to establish effective relationships via telephone and personal contacts
• Ability to comply with organizational, state, and federal compliance standards
• Successful completion of background checks (criminal record, driving record, abuse/neglect, fingerprinting) required
• Completion of New Hire Orientation and required training (including Relias) at hire and annually thereafter
• Current driver’s license, acceptable driving record, and current auto insurance required

Responsibilities

• Coordinate daily departmental operations and support a collaborative clinical team environment
• Monitor client activities and identify clients at risk via the suicide care pathway and other crisis indicators; prioritize and route information to staff
• Answer incoming calls, place non-billable calls, and document call details in the clinical record
• Schedule and cancel client appointments accurately, including correct disposition entries
• Prepare and research forms and evidence-based modules to support provision of billable services
• Verify client information and insurance status; communicate concerns to supervisory and supportive services staff
• Serve as liaison with HIM, Support Services, ROI, QI, and Medicaid personnel to maintain regulatory compliance for client charts
• Complete non-billable regulatory tasks in collaboration with supervisors and assist with assessments/sessions as workload allows
• Enter non-billable documentation into the electronic record and perform outreach documentation for client contact attempts
• Perform verifications of benefits and monitor Medicaid status to support ongoing coverage for outpatient treatment when needed
• Assist with intra-office and external referrals and take notes at daily team meetings, triaging staff based on risk rating and level of care
• Perform required tasks related to regulatory chart closure and other duties as assigned by leadership

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED