Bed Readiness Case Manager - Community

MultiCare Health System

9d • $85,405 - $122,928 • Hybrid

About The Position

The Bed Readiness Case Manager (BRCM) for Post-Acute Care (PAC) provides exemplary cross-continuum care coordination, working with physicians, internal teams, and community partners to manage and optimize patient care. This role identifies opportunities to improve care delivery, advance population health, and strengthen collaboration, including increasing utilization of designated MultiCare post-acute services, expanding into new markets, and growing market share. As a highly visible professional, the BRCM maintains extensive engagement with the post-acute care community and develops a deep understanding of community-based service needs and dynamics. The Bed Readiness Case Manager is a hybrid role based in either the Spokane or Yakima market, with primary responsibility for supporting both Inland Northwest (INW) and Yakima regions. This position conducts on-site rounding within the local hospital and with contracted post-acute partners (e.g., SNF, ALF, AFH) to facilitate timely transitions of care and maintain strong community relationships. While the role is physically based in one market, it also provides remote oversight and coordination for the second market to ensure consistent referral management, patient flow, and placement outcomes across both regions.

Requirements

• Excellent communication and relationship management skills, with the ability to engage providers, internal stakeholders, and leadership effectively.
• Proficiency in Microsoft Office tools (Excel, Word, Outlook, Teams) and ability to work with data reporting tools (e.g., Power BI) to support performance monitoring.
• Bachelor’s degree in Healthcare Administration, Nursing, Social Work, Business, or related field; or equivalent combination of education and relevant experience.
• Demonstrated experience managing post-acute care resources within a Medicaid payer environment, with a focus on optimizing utilization, managing length of stay, and reducing rehospitalization risk.
• Minimum three (3) years proven experience coordinating care across the continuum, including acute care, skilled nursing, assisted living, adult family homes, and home and community-based services.
• Minimum three (3) years experience managing or supporting community-based provider relationships, including skilled nursing facilities (SNFs), assisted living facilities (ALFs), adult family homes (AFHs), and home health agencies.
• Strong understanding of Medicaid regulations, care coordination models, and post-acute care network dynamics.
• Demonstrated ability to lead complex problem-solving efforts, manage competing priorities, and drive measurable outcomes in a fast-paced environment.

Responsibilities

• Manage Length of Stay (LOS) and Rehospitalization Risk
• Coordinate Cross-Continuum Care
• Drive Bed Readiness and Network Utilization
• Manage Community Account Relationships
• Identify Performance Improvement Opportunities
• Support Market Growth and Expansion
• Act as a Subject Matter Expert (SME)
• Lead Communication and Escalation Pathways

Benefits

• competitive salary
• medical
• dental
• retirement benefits
• paid time off
• volume incentives
• customer experience bonuses
• sign-on bonuses
• tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level