Beauty Department Manager

Loblaw Companies Limited•West Kelowna, BC

10d•Onsite

About The Position

This role is an exciting opportunity at Real Canadian Superstore for an enthusiastic leader with a passion for beauty and cosmetics products and a flair for driving sales. The Beauty Manager role is about building connections, fostering creativity, and experiencing personal and professional growth, while guiding a team to reach their full potential and delivering exceptional customer service. In this rewarding position, you will invigorate excellence in your team, motivating them to surpass targets. As a customer-centric leader, you will prioritize customer needs and employ strategic thinking to foster a strong team culture, aiming to achieve or exceed sales and cost-to-serve targets. Beyond managerial duties, you will act as a Beauty Expert, advising customers on products, application techniques, and the latest trends to help them make informed choices. By providing comprehensive information, advice, and application guidance on Superstore's beauty products, you will drive sales growth and maintain high levels of customer satisfaction. Join Superstore to combine your leadership prowess with your passion for product advisement, contributing to excellence in both team performance and customer service.

Requirements

High school diploma or equivalent
Previous retail management experience, preferably in a beauty department
Proven consultative skills to provide information, advice, and guidance to customers on Superstore’s beauty products
Selling experience with a proven track record
Strong communication skills to make presentations, instruct individuals and groups on the use of cosmetics
Strong leadership and interpersonal skills with the ability to motivate and develop associates
Excellent organizational and time management skills
Proficiency in basic computer skills, including Microsoft Office
Knowledge of retail operations, including merchandising, inventory management, and customer service
Commitment to providing excellence in customer service

Nice To Haves

some college coursework preferred

Responsibilities

Oversee the day-to-day operations of the beauty department
Ensure the department meets or exceeds sales and profitability goals
Manage departmental expenses, shrink and labour
Communicate regularly with store management and other department managers to ensure store-wide goals are met
Possess a “selling is fun” attitude
Builds customer loyalty through follow up and repeat business
Promote sales of beauty products and provide information on new or existing products
Train and develop department colleagues in customer service, product knowledge, and merchandising
Seeks out development opportunities such as through workshop/education sessions to ensure product knowledge is current; Participate in workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date I.e. The Academy, vendor schools, YouTube, etc.
Ensure merchandise is stocked, displayed, and priced appropriately
Maintain a clean and safe department for customers and colleagues
Be constantly on the lookout for great talent to join our team
Lead, coach and motivate colleagues to improve productivity, engagement, and retention
Be committed to maintaining merchandising and operational standards
Building and leading diverse teams that foster a workplace of inclusiveness and belonging