Beauty Counter Manager - MAC, Oxmoor - Full Time

Macy's•Louisville, KY

2d•$17 - $27•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the day-to-day business of a specific cosmetics brand. The role combines team leadership, customer engagement, personalized beauty consultations, and expert product application to provide a polished, welcoming brand experience. The manager builds customer loyalty through outreach and follow-up, works to meet and exceed sales goals, reviews business performance, and partners with vendors and store leadership to grow the business. The position also oversees merchandising, stock presentation, hygiene standards, promotions, vendor events, and team performance. The Counter Manager leads by example on the sales floor, setting daily goals, staying current on product launches and beauty trends, maintaining clean and stocked testers and accurate signage, and coaching colleagues to share loyalty benefits and deliver attentive service. They collaborate with colleagues and partners, resolve customer concerns, and support individual and store results.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands as required for the role.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing the business of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations, product knowledge, and expert product application.
Build lasting client relationships and develop a loyal customer base through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales performance and implement strategies to grow business and improve results.
Meet and exceed sales goals.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Coach the team to share loyalty benefits and help acquire new customers by opening credit accounts.
Collaborate with vendors, personal stylists, colleagues, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-selling products, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with attention to detail.
Model collaboration, honesty, care, flexibility, and sound judgment, and support peers and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.