Beauty Counter Manager - MAC, Oxmoor - Full Time

Macy's • Louisville, KY

1d • Onsite

About The Position

The Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager develops customer relationships through outreach, follow-up, and personalized service while meeting sales goals, analyzing business performance, and executing promotions and vendor events. The role also oversees stock presentation, hygiene standards, merchandising, and team performance to maintain a polished brand experience.

The Counter Manager sets a positive example, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best-sellers, and beauty trends. On the sales floor, the manager models hospitality, supports merchandising, maintains clean and stocked testers and current signage, and coaches the team on loyalty benefits and customer service. The role requires collaboration with vendors, personal stylists, and store leadership, as well as flexibility in a fast-paced retail environment.

Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. The position requires regular, dependable attendance and punctuality, and flexible availability including days, evenings, weekends, and holidays. Physical requirements include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Flexibility, sound judgment, and a passion for the beauty industry.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Nice To Haves

• Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

• Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
• Deliver personalized customer consultations and expert product application and knowledge.
• Develop lasting client relationships through outreach, follow-up, and personalized service.
• Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends to support team education.
• Prepare and maintain a polished, organized, and welcoming counter, including clean, stocked testers and current signage and pricing.
• Coach the team to deliver strong customer service and achieve sales goals.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed