Beauty Concierge - The Grove

Nordstrom•Los Angeles, CA

1d•Onsite

About The Position

The Beauty Concierge is responsible for greeting and directing customers, assisting them with cosmetic inquiries and products, and providing a variety of other services. This role supports store operations by acting as a general resource for customers and employees, maintaining a high level of confidentiality, and making deliveries to customers. The ideal candidate is detail-oriented, results-driven, and committed to providing outstanding customer service.

Requirements

Ability to communicate clearly and professionally with coworkers and customers
Ability to suggestive sell and connect customers to salespeople
Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
Strong decision-making and problem-solving skills
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Nice To Haves

Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions

Responsibilities

Greet and direct customers
Assist customers with cosmetic inquiries and products
Provide a variety of other services
Support store operations by being a general store resource for customers and employees
Maintain a high level of confidentiality
Make deliveries to customers