Beauty Advisor, Bellagio
About The Position
The Beauty Advisor role at Guerlain, a part of the LVMH Group, focuses on providing exceptional customer service and driving sales within a retail environment. The position involves achieving sales goals, building client relationships, and representing the Guerlain brand through expert product knowledge and personalized consultations. The role requires a strong understanding of fragrances, makeup, and skincare, as well as the ability to manage customer expectations and resolve issues effectively. The Beauty Advisor will also be responsible for maintaining the presentation of the retail counter and participating in in-store events.
Requirements
- Ability to effectively manage customer expectations and build loyal customer relationships
- Excellent organizational skills
- Superior written and verbal communication skills
- CRT experience and aptitude in learning how to access computer-based inventory and order status detail
- Knowledge of Microsoft Office for Windows and Excel
- Based in assigned retail locations for the sale of Guerlain products
- Availability must meet needs of the business
- Must be able to work in a retail environment: light lifting, standing at counter
Responsibilities
- Achieve retail sales goals or annual productivity goals and fragrance service to clients and develop client relationships to build repeat sales and brand loyalty.
- Provide full-range customer service including product information, sales, and execution of all in-store events.
- Ensure that all communications with customers are courteous, cordial, and professional.
- Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
- Meet retail sales plan objectives and track productivity as determined by employer.
- Answer and respond to customer requests regarding Guerlain and its product lines.
- Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
- Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
- Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
- Adhere to all policies and practices of the retailer.
- Special projects and miscellaneous duties as dictated by the needs of the business.
- Conduct all other job-related activities.
Benefits
- Competitive pay
- Opportunity for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
