Beauty Advisor - MAC, Greenbrier - Full Time

Macy's•Chesapeake, VA

2d•Onsite

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role includes offering beauty advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. Advisors use product knowledge and awareness of current trends to recommend items and innovations suited to customers’ needs and styles. The position focuses on building lasting customer relationships and a loyal client base through consistent follow-up, virtual outreach, and personalized service. Advisors are expected to deliver exceptional hospitality, achieve sales goals, and help customers feel confident and cared for. They help keep the beauty counter and sales floor clean, organized, and shoppable; stay informed about new products, promotions, and trends; refresh signage and pricing; and assist with merchandise moves. They also share loyalty-program benefits, acquire new customers by opening credit accounts, and use point-of-sale technology and digital tools to support transactions and the customer experience. Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide personalized beauty experiences by building relationships, identifying customer needs, demonstrating product application, and explaining beauty products’ benefits and use.
Offer expert beauty advice and tailored consultations, which may include makeup application and skincare recommendations.
Use product knowledge and current trend awareness to recommend products and introduce customers to new items and innovations.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Achieve and exceed daily sales goals by delivering exceptional customer service.
Maintain an organized, clean, and shoppable beauty counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through ongoing training and vendor education.
Acquire new customers by opening credit accounts and sharing loyalty-program benefits.
Effectively use point-of-sale technology and digital tools, including processing register transactions.
Support colleagues with honesty, care, and collaboration, and contribute to individual and store results.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice