Full-Time Beauty Advisor | South Coast Plaza

LVMH Perfumes & Cosmetics•Costa Mesa, CA

8d•$30 - $33•Onsite

About The Position

Guerlain is seeking a Full-Time Beauty Advisor for their South Coast Plaza location. This role involves achieving retail sales goals, providing comprehensive customer service including product information and sales, and executing in-store events. The Beauty Advisor will ensure all customer interactions are courteous and professional, maintain a clean and organized retail counter, and respond to customer inquiries regarding Guerlain products. Responsibilities also include providing consultations on cosmetic shades, skin treatments, makeup application, artistry, and fragrance, as well as resolving customer issues via various communication channels. Building and maintaining client relationships through a client registration program and regular communication is key, alongside adhering to all retailer policies and practices. The role may also involve special projects and other duties as needed.

Requirements

2+ years of prestige beauty sales experience
Ability to effectively manage customer expectations and build loyal customer relationships
Excellent organizational skills
Superior written and verbal communication skills
CRT experience and aptitude in learning how to access computer-based inventory and order status detail
Knowledge of Microsoft Office for Windows and Excel
Based in assigned retail locations for the sale of Guerlain products
Availability must meet needs of the business
Must be able to work in a retail environment: light lifting, standing at counter

Responsibilities

Achieve retail sales goals or annual productivity goals.
Provide full-range customer service including product information, sales, and execution of all in-store events.
Ensure that all communications with customers are courteous, cordial, and professional.
Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
Meet retail sales plan objectives and track productivity as determined by employer.
Answer and respond to customer requests regarding Guerlain and its product lines.
Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
Adhere to all policies and practices of the retailer.
Special projects and miscellaneous duties as dictated by the needs of the business.
Conduct all other job-related activities.