Full-Time Beauty Advisor | South Coast Plaza

Guerlain•Costa Mesa, CA

7d•$30 - $33•Onsite

About The Position

This position is responsible for achieving retail sales goals and providing full-range customer service, including product information, sales, and execution of in-store events. The Beauty Advisor will ensure all customer interactions are courteous, cordial, and professional, and maintain a clean, organized, and well-presented retail counter area and products. The role involves answering customer requests, providing consultations for cosmetic shades, skin treatments, makeup application, artistry, and fragrance, and resolving customer issues. Additionally, the Beauty Advisor will maintain a client registration program, sustain customer relationships, and generate new business through regular communication. The position requires adherence to all policies and practices of the retailer and may involve special projects and miscellaneous duties as dictated by business needs.

Requirements

2+ years of prestige beauty sales experience
Ability to effectively manage customer expectations and build loyal customer relationships
Excellent organizational skills
Superior written and verbal communication skills
CRT experience and aptitude in learning how to access computer-based inventory and order status detail
Knowledge of Microsoft Office for Windows and Excel
Based in assigned retail locations for the sale of Guerlain products
Availability must meet needs of the business
Must be able to work in a retail environment: light lifting, standing at counter

Responsibilities

Achieve retail sales goals or annual productivity goals.
Provide full-range customer service including product information, sales, and execution of all in-store events.
Ensure that all communications with customers are courteous, cordial, and professional.
Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
Meet retail sales plan objectives and track productivity as determined by employer.
Answer and respond to customer requests regarding Guerlain and its product lines.
Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
Adhere to all policies and practices of the retailer.
Special projects and miscellaneous duties as dictated by the needs of the business.
Conduct all other job-related activities.