Beauty Advisor

Ulta Beauty, Inc.•Charleston, WV

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by learning their individual needs, offering product and service guidance, conducting cashier tasks, keeping merchandise stocked, maintaining store cleanliness, and completing assigned tasks. The BA supports store performance, guest service, and compliance with operating procedures. The role requires enthusiasm for the beauty industry, strong guest service, and the ability to learn and communicate product knowledge. The BA contributes to sales, guest loyalty, omni-channel sales, and retail-shrink goals. They engage guests, recommend products and services, handle transactions and online orders, perform makeup applications and skincare analysis, and support appointments and in-store events. They also participate in training, collaborate with store teams, maintain merchandise and store standards, and assist with inventory, shipments, displays, and loss prevention. This role requires a flexible schedule that includes days, evenings, weekends, and holidays. Work involves continuous mobility and object coordination, frequent standing and other physical movements, and lifting, carrying, or moving up to 25 pounds.

Requirements

Demonstrate a passion for guest service and competency for selling.
Be proficient with basic technology, such as point-of-sale systems and Apple devices.
Build and maintain strong customer relationships.
Have the ability to troubleshoot.
Be able to work independently and as part of a team.
Work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing service, answering questions, communicating promotions, and recommending products or services.
Handle customer service, sales, refunds, exchanges, and online orders courteously.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Stay informed about products and services and learn their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates to help grow the business.
Participate in ongoing training, including brand and category education.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep assigned work areas replenished, signed, and faced, and ensure testers are available.
Maintain store cleanliness and standards across the salesfloor, restrooms, cashwrap, backroom, and break area.
Assist with merchandise resets, planograms, displays, inventory procedures, and shipment processing or unloading using company technology and practices.
Protect company assets by following loss-prevention practices and providing guest service.
Complete other operational tasks as directed.