Beauty Advisor

Ulta Beauty, Inc. • Rolling Hills Estates, CA

19d

About The Position

The Beauty Advisor provides an exceptional experience for Ulta Beauty guests by identifying individual needs, offering product and service recommendations, completing cashier tasks, keeping merchandise fixtures stocked, maintaining store cleanliness, and completing assigned duties. The role supports store performance, guest service, and operational processes, and calls for a passion for beauty, strong guest service, and the ability to learn and communicate product knowledge.

Beauty Advisors help meet store goals for retail and service sales, guest loyalty, omnichannel sales, and shrink. They greet and engage guests, personalize service, answer questions, explain promotions, handle sales and returns, assist with online orders, perform makeup applications and skincare analysis, demonstrate products, book appointments, and support services and in-store events. They stay informed about products and services, participate in ongoing training, and collaborate with teammates.

The role also includes following company policies and standards, maintaining assigned work areas and store cleanliness, replenishing and presenting merchandise, supporting resets and displays, participating in inventory and shipment processing, and protecting company assets. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as frequent movement and physical activity throughout the store.

Requirements

• Demonstrated passion for guest service and competency in selling.
• Proficiency with basic technology, such as point-of-sale systems and Apple devices.
• Ability to build and maintain strong customer relationships.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.
• One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty, omnichannel sales, and retail shrink.
• Provide exceptional guest service by greeting and engaging guests, identifying their needs, answering questions, explaining promotions, and recommending complementary products or services.
• Handle customer service, sales, refunds, exchanges, and online orders courteously.
• Perform makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events.
• Stay informed about new and existing products and services, including their ingredients and benefits.
• Maintain prompt and regular attendance.
• Support an inclusive environment for teammates and guests.
• Share information about the guest loyalty program, credit, and Ulta Beauty app.
• Collaborate with store managers and associates to help grow the business.
• Participate in ongoing brand and category training.
• Follow company policies, procedures, standards, and dress code.
• Keep assigned work areas replenished, signed, and faced, and ensure testers are available.
• Maintain store cleanliness and standards across the salesfloor, restrooms, cashwrap, backroom, and break area.
• Complete merchandise resets, planograms, displays, inventory procedures, and shipment processing using company technology and best practices.
• Protect company assets by following loss-prevention practices and providing guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED