Beauty Advisor

Ulta Beauty, Inc.•Green Bay, WI

53d•Onsite

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by identifying their individual needs, performing cashier tasks, keeping fixtures stocked, maintaining store cleanliness, and completing assigned tasks. The role supports the leadership team by focusing on performance, people, and process, and calls for a passion for beauty, strong guest service, and the ability to learn and communicate product knowledge. The BA helps meet store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink. They greet and assist guests, personalize recommendations, explain products, services, and promotions, handle sales and transactions, and support online orders. The role also includes makeup applications, skincare analysis, product demonstrations, appointment booking, and support for services and in-store events. The BA contributes to an inclusive and collaborative environment, participates in ongoing training, and follows company policies, procedures, dress code, and operating standards. They maintain and replenish their assigned area, support merchandise displays and inventory processes, keep store areas clean, protect company assets, and perform other operational tasks as directed. The position requires a flexible schedule including days, evenings, weekends, and holidays, and involves continuous mobility and frequent physical activity in the store.

Requirements

High school diploma preferred.
One year of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Passion for guest service and competency in selling.
Proficiency with basic technology, such as a point-of-sale system and Apple devices.
Ability to build and maintain strong customer relationships.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
Greet and engage guests, identify their needs, personalize service, answer questions, share promotions, and recommend products or services.
Handle customer service, sales, refunds, and exchanges courteously, and assist with online orders.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Stay informed about new and existing products and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow company policies, procedures, standards, and dress code.
Replenish, sign, and face the assigned work area, and ensure testers are available.
Maintain cleanliness and store standards across the salesfloor, restrooms, cashwrap, backroom, and break area.
Complete merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and shipment processing or unloading.
Use Ulta Beauty technology and best practices in operational work.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.