Beauty Advisor - Shiseido, Sherman Oaks Fashion Square - Full Time

Macy's•Sherman Oaks, CA

12d

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use your product knowledge and awareness of trends to introduce customers to products and innovations suited to their needs and style. You build lasting customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service. You also help maintain a clean, organized, and shoppable sales floor, stay informed about products and promotions, and work with colleagues to achieve individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools, including register and handheld equipment.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Create personalized beauty experiences by building customer relationships and identifying customer needs.
Demonstrate product application and educate customers about the benefits and use of beauty products.
Provide beauty advice and tailored consultations, including makeup application and skincare recommendations.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and exceed sales goals by delivering exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals, learn about new arrivals and top-selling products, and stay up to date on trends and promotions.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Work collaboratively with colleagues to serve customers and communities and achieve individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.