Beauty Advisor - Concierge

Saks • Charlotte, NC

1d • Onsite

About The Position

Neiman Marcus is a leading luxury retailer known for its curated product assortment, unparalleled services, and exclusive activations. The company aims to create 'Neiman Marcus magic' through exceptional customer experiences, brand building, and fostering a dedicated customer base. Serving customers across 36 stores, digital channels, and remote selling, Neiman Marcus is part of Saks Global's portfolio.

Requirements

• Minimum 1 year retail experience, preferably in a customer-focused, cosmetics environment.
• Previously demonstrated successful sales experience, exceeding quota.
• Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision.
• Ability to learn and utilize online clienteling tools and software proprietary to Neiman Marcus.
• Focused on attention to detail, taking initiative, and working in a positive working environment.
• Ability to work well with others, as well as the ability to work independently to drive a successful business.
• Demonstrate sound business judgment and organizational ability.
• Demonstrate professional make-up and treatment consultation and application.

Responsibilities

• Providing outstanding customer service.
• Building individual and vendor line sales volumes.
• Establishing and maintaining customer relationships.
• Working effectively with other team members.
• Establishing new Neiman Marcus accounts.
• Demonstrating consistent adherence to company standards and procedures.
• Focusing on in-house training programs.
• Conducting pre-booked facial consultation events.
• Maintaining a properly merchandised counter.
• Proficiently closing the retail sale.
• Driving personal business and creating success using Neiman Marcus's clienteling system.
• Modeling all Neiman Marcus Principles (Greet, Relate, Exceed, Attend and Thank).
• Achieving and exceeding individual and vendor line sales goals, event sales goals, and department daily/monthly sales goals.
• Maintaining a consistent high level of customer service by creating and developing excellent customer relationships as the brand expert and department representative.
• Maintaining a positive image as a liaison between Neiman Marcus and your designated Account Executive.
• Utilizing Neiman Marcus's online clienteling resource tool to record and maintain client information and preferences to drive business.
• Focusing all efforts on providing an exceptional customer experience from approach, to application, to closing the sale and following up with the customer.
• Maintaining counter standards by ensuring a clean, tidy, and welcoming selling area.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• An amazing employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed