Beach Manager

Pyramid Global Hospitality•Naples, FL

13d•Onsite

About The Position

As the Beach Manager, you will shape and elevate the guest experience at one of Southwest Florida’s most unique coastal environments, Clam Pass. This role offers the opportunity to lead within a luxury resort setting undergoing enhancements and renovations, where innovation and service excellence are at the forefront. You will oversee all aspects of beach rentals and tram operations, ensuring seamless, high-end service delivery from arrival to departure. By developing your team, refining operational standards, and curating memorable moments, you will play a key role in defining what genuine, people-first hospitality looks like along our beachfront.

Requirements

Energetic and service-driven leader with a passion for hospitality and guest engagement
Strong understanding of resort or recreational operations
Proven ability to create and execute engaging programs for a diverse audience
Confident, outgoing, able to connect with guests and create a fun, welcoming atmosphere
Strong leadership skills, including the ability to motivate, develop, and manage a team in a fast-paced environment
Highly organized, adaptable, and proactive
Excellent communication and problem-solving skills
Keen attention to detail and commitment to delivering exceptional guest experiences

Nice To Haves

Management experience in resort recreation, beach or pool operations, or hospitality programming is preferred.

Responsibilities

Lead daily beach and tram operations, ensuring safe, efficient, and elevated guest experiences
Oversee beach rentals including chairs, umbrellas, cabanas, day beds, and equipment setup/maintenance
Manage tram transportation to and from the resort and Clam Pass, ensuring timely and guest-focused service
Train, coach, and develop team members to deliver luxury-level hospitality standards
Create a welcoming, organized, and visually appealing beachfront environment
Monitor staffing levels and scheduling to align with occupancy and demand
Ensure compliance with safety protocols, environmental guidelines, and resort policies
Collaborate with resort leadership on operational improvements and ongoing improvements
Handle guest interactions and resolve concerns with professionalism and urgency
Maintain cleanliness, organization, and presentation across all beach and tram areas
Work collaboratively with all Recreation departments and serve as a cross-functional leader, stepping in to support or oversee other departments when their respective Manager is unavailable