Beach Kiosk Attendant

Robert's Hawaii, Inc.•Honolulu, HI

8h•Onsite

About The Position

The Beach Kiosk Attendant delivers a high level of personalized service to all clients, passengers, vendors, etc. This individual will represent the Company in a professional manner infusing the Spirit of Aloha in all their interactions and applying the Standards of Service Excellence at all times.

Requirements

Must be able to stand and walk for extended periods of time.
Medium work – exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects.
Stooping, kneeling, climbing, reaching, pushing, pulling and lifting for extended periods of time.
Must be able to express or exchange ideas by means of the spoken word; must convey detailed or important spoken instructions to other workers accurately.
Ability to receive detailed information through oral communication, and make fine discriminations in sound.
Required to have visual acuity to perform activities as related to their job duties.
Activities occur inside and outside.
Subject to hazards: includes a variety of physical conditions such as proximity of moving mechanical parts, moving vehicles, exposure to sun and heat.
Subject to atmospheric conditions: one or more of the following conditions affect the respiratory system or the skin: fumes, odors, dust, mists and gases.

Responsibilities

Signs out all equipment needed to perform responsibilities/assignments using appropriate log sheets.
Checks manifests.
Meets and greets passengers upon arrival at the kiosk or bus location.
Checks guest's wristband for proper color and that it is worn properly.
Notifies Dispatch when guests are ready to be picked up and transported back to Waikiki.
Turns in all company issued equipment signed out at the beginning of the shift at the end of the shift.
Attends all training and/or staff meetings, as directed by Management or Leads.
Keeps kiosk area in broom clean state at all times and trash emptied at end of shift.
Greets all passengers at bus location or kiosk following the Company’s Standards of Service Excellence.
Escorts guests to the entrance.
Informs guests of HBNP restrictions.
Escorts guests to their appropriate shuttles and assists with boarding as needed.
Provides concise and accurate information on the Company’s services, schedules, and costs.
Contacts appropriate parties if information requested by guest is unavailable or unknown.
Replies to complaints and resolves customer service issues as they arise in a quick and accurate manner.
Maintains communications with dispatch and loaders.
Confirms destination with driver and releases driver.
Is responsible for knowing the daily schedule and obtaining their schedule for the next day.
Understands the importance of timeliness on each assignment, as it directly affects our guests and the Company’s image.
Must be in proper uniform, meeting the Company’s standards for appearance and grooming.
Performs other duties and/or assignments as needed.