Hotel Beach Attendant
About The Position
Palm Pavilion is a leisure travelers' boutique destination hotel. Our Beach Attendants have the responsibility of ensuring our guests are enjoying their time while on property by welcome guests to the beach and consistently offering professional, friendly, and engaging service. Ensure guests are aware of all services available on the beach. Set-up beach equipment in designated area. Oversee the general cleanliness and upkeep of the beach area. Break-down and store beach equipment properly and other duties as assigned. Maintaining the highest level of services while embodying McKibbon’s Guiding Principles is at this heart of this role. A Day in the Life: You will resolve guest complaints in a profession, timely manner to ensure guest satisfaction. You will maintain complete knowledge at all times of: Hotel features/services, hours of operation and scheduled daily activities. You will greet all guests as they arrive/depart the beach area in an upbeat, professional and genuine way. You will assist guests as needed based on requests of guests and supervisor. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery, concerns) Anticipate the needs of guests by being attentive to the environment and current circumstances. (i.e., if raining, assist with gathering belongings, additional chairs needed based on number of guests) Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements
- Previous customer service experience
- A high school diploma or equivalent vocational training certificate
- Ability to stand for up to 8 hours at a time
- Scheduling flexibility
- The ability to lift and move up to 30 lbs regularly
- The ability to maintain a professional demeanor at all times
Responsibilities
- Ensuring guests are enjoying their time while on property
- Welcome guests to the beach
- Consistently offer professional, friendly, and engaging service
- Ensure guests are aware of all services available on the beach
- Set-up beach equipment in designated area
- Oversee the general cleanliness and upkeep of the beach area
- Break-down and store beach equipment properly
- Resolve guest complaints in a professional, timely manner to ensure guest satisfaction
- Maintain complete knowledge at all times of: Hotel features/services, hours of operation and scheduled daily activities
- Greet all guests as they arrive/depart the beach area in an upbeat, professional and genuine way
- Assist guests as needed based on requests of guests and supervisor
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery, concerns)
- Anticipate the needs of guests by being attentive to the environment and current circumstances
Benefits
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
- Competitive Compensation with incentives
- 401K Savings Plan, 50% matching up to 10% of compensation
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
