BDM Director

Groove Subaru•Englewood, CO

3d•$125,000 - $175,000•Onsite

About The Position

Groove Subaru is seeking an experienced, driven BDM Director to lead our Business Development Department. We are looking for a strong automotive leader who knows how to turn leads into appointments, appointments into showroom visits, and opportunities into sales. The ideal candidate is a hands-on leader who can build a high-performing BDC team, create accountability, and develop processes that consistently improve lead conversion and customer engagement.

Requirements

Previous automotive BDC/BDM leadership experience preferred
Proven experience managing and developing a high-performing BDC team
Strong understanding of automotive internet leads and phone sales
Experience with CRM systems and dealership lead management
Strong understanding of BDC KPIs, including: Lead response time, Contact rate, Appointment rate, Show rate, Sold rate, Follow-up activity
Excellent communication and leadership skills
Highly organized with strong attention to detail
Comfortable working in a fast-paced, high-volume dealership environment
Strong problem-solving and decision-making skills
Ability to coach employees while maintaining accountability
Positive, energetic, and team-oriented leadership style
Strong customer service skills
Valid driver’s license and clean driving record
Ability to pass a pre-employment background check and drug screen for illegal substances
Authorized to work in the United States

Responsibilities

Lead, manage, and develop the dealership’s BDM/BDC Department
Recruit, train, coach, and motivate BDM/BDC representatives
Establish clear performance expectations and hold the team accountable
Monitor daily, weekly, and monthly performance metrics
Improve lead response times, appointment-setting, show rates, and conversion
Develop effective processes for inbound internet, phone, and third-party leads
Monitor CRM activity to ensure leads are being properly contacted and followed up with
Ensure proper documentation and follow-up of all customer interactions
Work closely with Sales Managers and Sales Associates to ensure a smooth handoff of appointments
Create and implement strategies to increase showroom traffic and vehicle sales
Monitor individual and department KPIs and provide regular performance feedback
Conduct team meetings, one-on-one coaching, and ongoing training
Identify areas of opportunity and develop action plans to improve results
Work closely with the Marketing and Sales Departments on lead generation and campaigns
Ensure customers receive a professional and consistent experience from their first contact with the dealership
Maintain strong communication between the BDM Department and Sales Management
Stay current on automotive BDC best practices, technology, CRM tools, and industry trends