BDC Service Clerk

Bayway Auto Group•Pasadena, TX

2d•Onsite

About The Position

Bayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction! We truly value our team members, as they hold the most important job there is, ensuring that our customers have a wonderful car-buying experience. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for a BDC Service Agent who has a high level of integrity, is hardworking, and motivated to join our team.

Requirements

Basic computer skills required to maintain CRM
Strong sales, communication, and customer service skills
Able to work individually as well as part of a team.
Must meet dealerships requirements for employment which include background check and drug screening
Ability to multitask and prioritize tasks
Proficiency with computers and various software applications
Must have a valid driver’s license and be insurable based on driving record.
Must be a minimum of eighteen years of age
Must be punctual and reliable.

Nice To Haves

Previous dealership BDC/customer service experience is a plus
Bilingual preferred

Responsibilities

Handle incoming service phone calls and online appointments.
Identify the customers’ needs and schedule service appointments.
Make sure customers’ messages are relayed to their dedicated advisor.
Knowledge and understanding of service writing experience and service drive operations.
Receive inbound service phone calls.
Place outbound phone calls to clients.
Ensure all clients’ concerns are addressed prior to appointment date such as cost, warranty, and appointment duration.
Contact clients prior to the appointment to confirm the date and time.
Follow up post visit to ensure customer satisfaction.
Provide accurate information regarding products and services.
Process orders and payments in accordance with company policies and procedures
Utilize customer relationship management (CRM) software to track customer interactions.
Maintain professional and courteous demeanor at all times.
Able to establish and build relationships with customers.
Responsible for maintaining minimum quota requirements as outline by management.
Adhere to all company policies and procedures.
Other Duties May be assigned