BDC Service Appointment Coordinator

Conklin Automotive Group•Hutchinson, KS

About The Position

Conklin Automotive Group is on the lookout for a motivated and detail-oriented BDC Service Appointment Coordinator to join our growing team. In this role, you will be responsible for managing incoming service appointment requests and ensuring that our customers receive a seamless and efficient scheduling experience. You will work closely with service advisors and other team members to optimize appointment availability and follow up with customers to confirm their visits. This position requires exceptional communication skills, strong organizational abilities, and a passion for providing excellent service. If you enjoy working in a fast-paced environment and are looking to grow your career within the automotive industry, we encourage you to apply!

Requirements

High school diploma or equivalent; automotive experience is a plus
Excellent phone and customer service skills
Strong attention to detail and organizational abilities
Ability to work independently and as part of a team
Proficient in computer applications and dealership management software
Strong communication skills, both verbal and written
Valid driver’s license with a clean driving record

Responsibilities

Manage inbound and outbound calls for service appointment scheduling
Assist customers in selecting the appropriate services and times for their vehicle maintenance
Confirm and remind customers of their upcoming appointments
Maintain accurate records of customer interactions and appointments
Collaborate with service advisors and technicians to optimize scheduling efficiency
Address customer inquiries and concerns promptly and professionally
Utilize dealership management software for appointment tracking and reporting