Service Appointment Coordinator

RED MCCOMBS TOYOTA•San Antonio, TX

22h

About The Position

At Red McCombs Toyota we offer not just a job, we offer careers! We have been VOTED BEST WORK PLACE for 13 years in a row.!! Outstanding facilities, sophisticated equipment and empowering environments are also included. The Red McCombs family has been operating dealerships in south Texas for 65 years and has grown into one the premier automotive dealership groups in Texas. Red McCombs Automotive Group is family owned and operated. Red McCombs Toyota has been selling and servicing cars and trucks in San Antonio for over 30 years. Red McCombs Toyota provides a generous benefits package that includes paid time off, medical, dental, vision and life insurance, annual longevity bonus, 401K with generous match and Christmas saving plan with matching funds up to $3,000 annually. We have positions open in our service department business development center (BDC) for outgoing and customer service oriented individuals. The service BDC handles all of the inbound phone calls for the service department assisting customers with setting service appointments, status updates and providing additional information as needed. The positions are full time with with typical schedule of Monday thru Friday and rotating Saturday

Responsibilities

Answer inbound service phone calls and scheduling service appointments.
Make outbound calls as assigned to contact service customer to remind them of upcoming service, special order parts notification and after service follow up
Answer customer online inquires by email, phone, and text
Schedule service appointments.
Reschedule no show service appointments