Service Appointment Coordinator

Lithia & Driveway•Eatontown, NJ

1d•$17 - $19

About The Position

DCH Kay Honda NOW HIRING BDC Administrators in our Service Department! Pay: $17 to $19 per hour based on experience, plus commission! APPLY NOW to join one of Automotive News' recently voted Best Dealerships to Work For in 2025! We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention. Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

A team player with a positive, customer-focused attitude
Acceptable driving record and a valid driver's license in your state of residence
Previous experience in retail and/or administrative roles
Strong written and verbal communication skills
Basic phone and computer utilization skills
Strong organizational and time management skills
High School graduate or equivalent, 18 years or older required.

Responsibilities

developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.