Appointment Coordinator (8691)
About The Position
About First Urology, PSC As the largest urologic provider in the greater Louisville and southern Indiana area, First Urology offers comprehensive urologic care for men, women and children of all ages. At First Urology, our physicians are dedicated to finding solutions to a wide range of issues to help patients regain to the quality of life they deserve. Recent groundbreaking advancements include First Urology’s utilization of High Intensity Focused Ultrasound as a game-changing technology in the treatment of prostate cancer. HIFU can provide precise and complete destruction of prostate cancer, while preserving normal bladder and erectile function for most men. As a Regional Center of Excellence, First Urology is the first practice in America to use the newly FDA approved Sonablate HIFU system. To find learn more about First Urology, go to www.1sturology.com Why First Urology? First Urology has been awarded Best Places to Work in Louisville and Southern Indiana by Business First of Louisville for eight years in a row! We offer competitive compensation, a strong 401k, generous PTO, employee vacation rentals, and a strong work-life balance supported by a no-nights/no-weekends schedule. Job Description: We are seeking a seeking professional, confidential and detail-oriented Appointment Coordinator for the Dupont Square location. Must be able to multi-task and prioritize workloads in a fast-paced call center setting. This position offers an opportunity to work in a dynamic healthcare environment where your contributions directly impact patient care.
Requirements
- Minimum one year call center or multi line/automated system.
- Proven experience in a receptionist, call center, or phone support role.
- Excellent verbal communication and active listening skills.
- Strong organizational and multitasking abilities.
- Professional and courteous phone etiquette.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Knowledge of HIPPA requirements.
- Familiarity with phone systems, including VoIP and multi-line systems.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
- Strong analytical and problem-solving skills with attention to detail.
- High school diploma or equivalent (required)
Nice To Haves
- associate degree or higher a plus
Responsibilities
- Answer and route incoming calls in a professional and timely manner.
- Maintain a daily call log and record detailed information when necessary.
- Manage multi-line phone systems effectively.
- Schedule, coordinate, and confirm phone appointments or meetings.
- Provide accurate information to callers or transfer calls to the appropriate department/personnel.
- Handle and resolve basic customer inquiries or issues over the phone.
- Ensure voicemail and phone message systems are maintained and checked regularly.
- Collaborate with team members to improve communication workflows.
- Assist with administrative tasks such as email communication and data entry
Benefits
- Medical, Dental and Vision Insurance
- 401(k) Retirement plan
- FSA and HSA accounts
- Paid vacation and sick day
- Paid holidays
- Annual uniform allowance and employee discounts.
- Company provides Life Insurance and LTD for all FT employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
