Appointment Coordinator

Rochester Regional Health

5d • $18 - $20

About The Position

As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support. STATUS: LOCATION: DEPARTMENT: SCHEDULE: ATTRIBUTES Two (2) years customer service experience, preferably in a health care setting required Proficient in use of computers Strong customer service skills and the ability to demonstrate compassion and empathy Knowledge of medical terminology Strong verbal and written communication skills Bilingual preferred RESPONSIBILITIES Customer Service. Provide courteous, attentive and prompt service to all those you work with and support Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues Compliance. Ensure your work is compliant with all policies and procedures EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $17.85 - $19.50 CITY: Rochester POSTAL CODE: 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

Requirements

• Two (2) years customer service experience, preferably in a health care setting required
• Proficient in use of computers
• Strong customer service skills and the ability to demonstrate compassion and empathy
• Knowledge of medical terminology
• Strong verbal and written communication skills

Nice To Haves

• Bilingual preferred

Responsibilities

• Provide courteous, attentive and prompt service to all those you work with and support
• Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
• Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
• Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
• Ensure your work is compliant with all policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees