BDC Service Appointment Coordinator

Brooksville Ford•Brooksville, FL

About The Position

BDC Service Appointment Coordinator Brooksville Ford is a leading automotive dealership committed to providing an exceptional service experience. We provide a positive, professional work environment, with career advancement opportunities, and the best training in the industry. Job Summary We’re in need of a friendly and organized BDC Service Appointment Coordinator to join our team. In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Requirements

Excellent communication and customer service skills.
Professional, well-groomed personal appearance.
Basic understanding of vehicle service is helpful.
Ability to multitask and stay organized in a fast-paced setting.
Familiar with computers and dealership in house software.
You must be at least 18 years of age to apply.
We are an equal opportunity employer and a drug-free workplace.

Responsibilities

Answer incoming service calls and make follow-up calls.
Respond to internet service lead requests.
Schedule and confirm appointments for vehicle service.
Follow-up after service completion to ensure customer satisfaction.
Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the database.
Work closely with service advisors to pass along important customer details.
Comply with all company policies, procedures and safety standards.
Other duties as assigned.