BDC Representative | Hourly - Olympia Kia
About The Position
Are you the type of person who enjoys helping people, solving problems, and staying busy throughout the day? If you're comfortable on the phone, enjoy customer interaction, and want an opportunity to build a career in the automotive industry, Olympia Kia wants to hear from you. As a Service BDC Representative, you'll play a critical role in creating a positive customer experience before customers ever arrive at the dealership. You will serve as a direct connection between customers and our Service Department, assisting with appointment scheduling, answering questions, providing follow-up communication, and helping resolve concerns. This is a high-volume phone position that includes both inbound and outbound calls.
Requirements
- Comfortable spending a significant portion of the workday on the phone
- Comfortable making outbound calls, not just answering inbound calls
- Strong customer service and communication skills
- Professional, friendly, and confident conversational style
- Ability to remain calm and professional in difficult customer situations
- Strong organizational and multitasking abilities
- Detail-oriented with accurate documentation skills
- Comfortable learning new computer programs and working across multiple systems
- Dependable, punctual, and team-oriented
- Willing to accept coaching and implement feedback
- Ability to work in a fast-paced environment where priorities can change quickly
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Responsibilities
- Answer incoming service calls promptly and professionally
- Schedule maintenance, diagnostic, warranty, recall, and repair appointments
- Make outbound calls for maintenance reminders, service follow-ups, missed opportunities, connected vehicle alerts, and other service campaigns
- Ask effective questions to understand customer concerns and determine appropriate next steps
- Work toward resolving customer questions and concerns rather than simply relaying messages
- Clearly explain appointment expectations and basic service processes
- Assist frustrated or upset customers while maintaining a calm, professional, and solution-focused approach
- Review customer and vehicle information to determine scheduling needs
- Coordinate with Service Advisors, management, and other departments as needed
- Accurately document customer conversations and appointment information
- Learn and utilize multiple dealership software programs and communication platforms
- Follow dealership procedures for scheduling, escalation, customer communication, and follow-up
- Assist with loaner vehicle reservations when necessary
- Help create a consistent, positive customer experience from the first point of contact
Benefits
- Competitive starting pay of $18.00 per hour
- Full-time, stable position with a growing dealership
- Paid training and ongoing coaching
- Opportunities for advancement within the dealership
- Supportive team environment
- Employee discounts on vehicles, parts, and service
- Gain valuable customer service, communication, and automotive industry experience
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
