BDC Representative | Hourly - Olympia Kia
Gee Automotive Companies•Olympia, WA
•$18 - $18•Onsite
About The Position
As a Service BDC Representative, you'll play a critical role in creating a positive customer experience before customers ever arrive at the dealership. You will serve as a direct connection between customers and our Service Department, assisting with appointment scheduling, answering questions, providing follow-up communication, and helping resolve concerns. This is a high-volume phone position that includes both inbound and outbound calls.
Requirements
- Comfortable spending a significant portion of the workday on the phone
- Comfortable making outbound calls, not just answering inbound calls
- Strong customer service and communication skills
- Professional, friendly, and confident conversational style
- Ability to remain calm and professional in difficult customer situations
- Strong organizational and multitasking abilities
- Detail-oriented with accurate documentation skills
- Comfortable learning new computer programs and working across multiple systems
- Dependable, punctual, and team-oriented
- Willing to accept coaching and implement feedback
- Ability to work in a fast-paced environment where priorities can change quickly
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Responsibilities
- Answer incoming service calls promptly and professionally
- Schedule maintenance, diagnostic, warranty, recall, and repair appointments
- Make outbound calls for maintenance reminders, service follow-ups, missed opportunities, connected vehicle alerts, and other service campaigns
- Ask effective questions to understand customer concerns and determine appropriate next steps
- Work toward resolving customer questions and concerns rather than simply relaying messages
- Clearly explain appointment expectations and basic service processes
- Assist frustrated or upset customers while maintaining a calm, professional, and solution-focused approach
- Review customer and vehicle information to determine scheduling needs
- Coordinate with Service Advisors, management, and other departments as needed
- Accurately document customer conversations and appointment information
- Learn and utilize multiple dealership software programs and communication platforms
- Follow dealership procedures for scheduling, escalation, customer communication, and follow-up
- Assist with loaner vehicle reservations when necessary
- Help create a consistent, positive customer experience from the first point of contact
Benefits
- Competitive starting pay of $18.00 per hour
- Full-time, stable position with a growing dealership
- Paid training and ongoing coaching
- Opportunities for advancement within the dealership
- Supportive team environment
- Employee discounts on vehicles, parts, and service
- Gain valuable customer service, communication, and automotive industry experience
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
