BDC Representative

Landmark Dodge Inc • Independence, MO

48d

About The Position

Our company is growing rapidly and is looking to fill the role of BDC representative. We are a progressive mid sized dealership in the Kansas City metro area. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience.

Requirements

• Solid Organizational Skills
• Self Driven to perform at a very high level in a fast-paced environment.
• Prior Sales, Call Center, Customer Service or BDC Experience Required
• Great Communication & Customer Service skills
• Strong Phone & Computer Skills
• Impeccable Follow up Skills.
• Willingness to assist all Team members of the BDC Department.
• Must be Coachable and attend Training on a continual basis.

Nice To Haves

• Previous CRM experience in an Auto Dealership would be a plus.

Responsibilities

• Outbound and inbound customer phone calls
• Determine each customer's needs by asking the right questions
• Set appointments for sales team and follow up to confirm
• Ensure a positive, best in class customer experience
• Ability to follow a task driven process for every lead
• Introduce customers to sales team
• Enter customer information into CRM
• Follow the Store Process under the direction of the BDC Director.

Benefits

• Company Benefits available.
• Opportunity for advancement to the right individual is available as well.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 11-50 employees