BDC Representative

Family Car Group • Arlington, TX

15d

About The Position

The Business Development Center Representative is responsible for receiving all incoming Service calls, establishing relationships with customers and scheduling appointments for the Service department.

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills
• High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Receiving inbound service phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to customers
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED