BDC Representative

Lithia & Driveway•Troy, MI

5d•Onsite

About The Position

Dealership: L0432 Suburban Volvo Cars Suburban Volvo Cars NOW HIRING BDC Representatives! If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. At Volvo Cars Troy, we’re committed to delivering a premium, customer-first experience that reflects the Volvo brand. We are looking for a motivated and detail-oriented BDC Representative to drive customer engagement, support sales growth, and create exceptional first impressions for every interaction. Apply today to join a growing Fortune 200 company!

Requirements

Experienced call center and BDC representatives
Customer-facing telemarketing, administrative, retail/hospitality, business development roles preferred but not required
Ability to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customers
Confident and professional phone presence
Proficiency in basic computer systems and CRM tools
High School graduate or equivalent, 18 years or older required.

Responsibilities

Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.