BDC Representative

Cogswell Ford•Russellville, AR

3d•Onsite

About The Position

A BDC Representative utilizes their selling ability, computer skills, customer service, courteous phone manners, and positive attitudes to get customers into our doors via sales appointments. You will coordinate incoming online and phone inquiries as well as conduct cold prospecting at the direction of supervisors. Our BDC Representatives are the first person our customers speak with, whether it's online, text messaging, and/or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs.

Requirements

At least 1 to 2 years minimum experience in customer service or retail sales
General Computer knowledge is required
Must be comfortable with making up to or more than 100 phone calls a day
18+ years of age
High School Diploma or equivalent
Clean Driving Record

Responsibilities

Communicating with sales customers via: Text, Email, Phone Calls
Setting, confirming, and following up with sales appointments
Customer Satisfaction Calls pertaining to our sales processes
Keeping up with specific tasks and customer management via our Customer Experience Management System (CRM.)
Participating and keeping up to date with in-house training qualifications
Completing and helping with all customer requests
Other duties as assigned by management