Findlay Cadillac - BDC Representative
Findlay Cadillac•Henderson, NV
•Onsite
About The Position
The BDC (Business Development Center) representative at Findlay Cadillac ensures customer inquiries and service appointments are addressed efficiently for maximum customer satisfaction. Through strongly customer-focused interactions via phone, fax, email, and other methods, the BDC representative identifies potential sales opportunities and works to ensure customers' service-related needs are met.
Requirements
- Ability to multitask and prioritize duties
- Excellent communication skills, both verbal and written
- Flexibility for scheduling and the ability to anticipate customer needs
- Understanding of customer service principles and practices
- Basic computer proficiency
- At least 1-2 years of sales or service background.
Responsibilities
- Answer customer inquiries and service appointment calls professionally in a timely manner
- Understand customer needs and strive to meet them by providing accurate information and recommendations
- Recommend services based on customer needs
- Understand special concerns that customers may have and address accordingly
- Move customer inquiries along the sales process as needed
- Research and maintain knowledge of products and services
- Enter customer information into the dealership systems
- Keep the service team up-to-date on customer requests
Benefits
- Competitive benefits and compensation package
- Competitive bonus structures on successful customer opportunities and sales
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
