BDC Representative

Schaumburg Honda Automobiles • Schaumburg, IL

3d • $50,000 - $70,000 • Onsite

About The Position

Our Business Development Centers are the first point of contact for thousands of customers — and a strong BDC means a strong dealership. We're looking for a driven, people-oriented BDC Specialist to manage incoming sales calls and internet leads. Your goal is simple: connect with customers, understand their needs, and set quality appointments that give our product specialists the best shot at closing. If you're a strong communicator who loves hitting goals and building relationships, you'll thrive here.

Requirements

• High school diploma or GED required; prior BDC, sales, or customer service experience preferred.
• Excellent communication skills — comfortable on the phone, via text, and over email.
• Proficiency with CRM tools; experience with dealership CRM platforms is a plus.
• Self-motivated, goal-driven, and able to maintain enthusiasm through high call volumes.
• Honda Experience a BIG plus!
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Prior BDC, sales, or customer service experience
• Experience with dealership CRM platforms
• Honda Experience

Responsibilities

• Answer all incoming sales phone calls and respond to internet leads promptly and professionally.
• Set and log customer appointments in the CRM for product specialists, following dealership guidelines.
• Maintain consistent follow-up with all prospects through calls, texts, and emails to drive show and close rates.
• Build and manage a prospect development system to generate repeat and referral business.
• Stay current on vehicle inventory, new products, features, and promotions to speak confidently with customers.
• Track daily, weekly, and monthly activity in the CRM; analyze results and adjust outreach strategies accordingly.
• Attend product and sales training sessions as directed by the BDC Team Leader.

Benefits

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Competitive 401(k): Build your future with our retirement savings plan.
• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
• Paid Maternity & Paternity Leave: Support for new mothers and fathers.
• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
• Employee Discounts: Discounts on vehicle servicing and new car purchases.
• Continuous Training & Mentorship: Grow professionally and advance your career within our group.
• Employee Tenure & Recognition Program: We celebrate milestones and contributions.
• Fun Company Events: Awesome experiences for employees and their families!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED