BDC Representative (Sales)

Norm Reeves•Port Charlotte, FL

16h•Onsite

About The Position

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! We are a fast-paced, customer focused dealership built on strong core values, looking for a motivated team and energetic BDC Representative to join our team. As a BDC Sales Representative, you will be the first point of contact for our customers – handling all inbound and outbound communication, setting appointments, and helping drive business to our sales team while delivering a professional and positive experience.

Requirements

Sales, customer service, or call center experience preferred
Strong communication skills
Basic knowledge on Microsoft office
Ability to multitask in fast-paced environment
Ability to thrive in a healthy, competitive, performance-driven environment
Positive, driven attitude

Responsibilities

Respond to internet leads, calls, emails, and texts quickly
Make outbound follow up calls, emails, and texts efficiently
Ability to handle objections and stay persistent
Set, confirm, and track appointments with urgency and accuracy
Mine the database and manage the customer relations
Commit to the dealerships proven process and daily workflow to drive results
Work with the sales team to ensure smooth customer experience
Serve as a customer and dealership advocate, delivering a positive experience supporting business goals and culture