Part Time

Hendrick•Cary, NC

7h•Onsite

About The Position

This part-time position is located at the Hendrick Auto Mall in Cary, NC. The primary responsibility is to answer inbound service calls for 12 Hendrick Dealerships and schedule service appointments. The role also involves some outbound service reminder calls. Previous experience with Chevrolet, Buick, GMC, Cadillac, or Chrysler, Dodge, Jeep, Ram is a plus, as is previous dealership experience, though not required.

Requirements

GED or High School Diploma.
Previous customer service and/or business development experience.
Ability to deliver superior customer satisfaction.
Valid Driver’s License.
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Chevrolet, Buick, GMC, Cadillac or Chrysler, Dodge, Jeep, Ram experience a plus.
Previous Dealership experience helpful but not required.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Log all customer comments into Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments in tracking software.
Re-schedule “no-show” customer appointments.
Follow-up with service department to determine if the appointment was kept and what the outcome was.
Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.