Part Time

Hendrick Automotive Group•Cary, NC

2d•Onsite

About The Position

This is a part-time position located in the Hendrick Auto Mall in Cary, NC. The hours are Monday-Friday from 9 am to 3 pm, with every other Saturday from 9 am to 3 pm. The role is primarily responsible for answering inbound service calls for 12 Hendrick Dealerships and scheduling service appointments, with some outbound service reminder calls. Previous dealership experience is helpful but not required. This job has no direct supervisory responsibilities.

Requirements

GED or High School Diploma
Up to 1 year of work experience
Previous customer service and/or business development experience.
Ability to deliver superior customer satisfaction.
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal skills.
Regular and predictable attendance.
Ability to talk or hear.
Ability to use hands to finger, handle, or feel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Chevrolet, Buick, GMC, Cadillac or Chrysler, Dodge, Jeep, Ram experience a plus.
Previous Dealership experience helpful but not required.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Log all customer comments into Dealership Management System
Confirm scheduled appointments with future customers.
Post scheduled appointments in tracking software.
Re-schedule “no-show” customer appointments.
Follow-up with service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned