BDC Manager / Call Center Manager

Honda of Middleburg Heights • Middleburg Heights, OH

7d • Onsite

About The Position

Honda of Middleburg Heights, part of the Five Star Automotive Group, is seeking a high-energy Service BDC (Business Development Center) Representative. This role is described as the heartbeat of the service department, with the primary goal of converting inquiries into appointments and ensuring the service bays remain busy. The company emphasizes career building and promoting from within, offering this role as a potential entry point into automotive management or sales. They foster a high-energy, supportive work environment where success is celebrated.

Requirements

• Excellent communication skills, comfortable on the phone.
• Ability to craft professional emails and texts.
• Goal-oriented and comfortable in a high-volume call environment.
• Professional demeanor and punctuality.
• Willingness to learn and adapt.

Nice To Haves

• Previous experience with CRMs (like VinSolutions or Reynolds).
• Previous BDC, call center, or hospitality experience.
• A passion for providing a 5-star customer experience.

Responsibilities

• Handle a high volume of inbound service calls.
• Make proactive outbound calls to current and former clients.
• Schedule service appointments using the CRM.
• Answer questions about service intervals, recalls, and warranty coverage.
• Execute consistent follow-up with 'no-show' appointments.
• Conduct post-service satisfaction calls.
• Collaborate with Service Advisors and Managers to ensure a seamless customer experience.

Benefits

• Competitive compensation (base hourly pay + uncapped performance-based commission)
• Medical, Dental, Vision insurance
• 401(k) with company match
• Paid Time Off (PTO)
• $1,000 Retention Bonus (paid after 90 days of good standing)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed