BDC Consultant - BMW of Mount Laurel

Holman • Mount Laurel, NJ

2d • Onsite

About The Position

BMW of Mt. Laurel is seeking a customer focused BDC Consultant to join their team and the Holman family! This in-store position plays a vital role in fostering a strong and collaborative relationship between our virtual BDC and the BMW store, driving alignment and ultimately boosting sales performance.

Requirements

• High school diploma
• Proficient in various desktop tools including MS Office programs (Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 years of customer service or sales experience
• Experience in automotive industry a plus
• Experience using CRM tools; automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Responsibilities

• Maximizing internet lead and portfolio management TO performance
• Facilitate effective TO distribution to sales advisors
• Follow up with TOs to ensure workflows have been executed
• Review internal notes ensuring each TO is handled personally and promptly
• Keep daily notes on TO activity to ensure a regular follow-up and reporting
• Be fully prepared for daily appointments
• Confirm appointments prior to arrival time
• Reschedule “no-show” appointments when necessary
• Understand importance and benefits to the retail business
• Identify opportunities to build trust and mutual respect

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED