BDC Client Care Specialist (Customer Service)

Carlock Automotive Group•Nashville, TN

4d•Onsite

About The Position

The Business Development Center (BDC) Representative – Service Department at Carlock Automotive Group is a customer-facing role responsible for being the first point of contact for service customers. This position involves answering inbound calls, assisting customers with inquiries, and scheduling service appointments to ensure a smooth customer experience. The ideal candidate is a friendly, motivated, and detail-oriented individual who thrives in a fast-paced environment and enjoys teamwork and delivering excellent customer care.

Requirements

High school diploma or equivalent
Previous customer service experience required
Strong communication skills, both verbal and written
Excellent phone presence and interpersonal skills
Strong computer skills and the ability to stay organized in a fast-paced environment
Good follow-up habits and attention to detail
Problem-solving ability and a customer-first mindset
Ability to prioritize tasks and manage multiple conversations and responsibilities at once

Nice To Haves

Call center or appointment-setting experience is a plus

Responsibilities

Answer inbound service calls with professionalism and enthusiasm
Build strong relationships with customers and create a positive first impression
Identify customer needs and schedule service appointments efficiently
Make outbound calls to existing customers to support retention and appointment setting
Help address customer questions before their appointment, including timing, estimated costs, and general service concerns
Confirm upcoming appointments and help ensure customers are prepared for their visit
Work closely with the BDC Director, Service Advisors, Service Managers, and support staff to deliver a smooth customer experience