BDC Agent/Scheduler
Crest Lincoln•Sterling Heights, MI
•Onsite
About The Position
Crest Lincoln Inc. is seeking a highly motivated and customer-service oriented BDC Agent to join our team in Sterling Heights, Michigan. As a BDC Agent, you will play a crucial role in providing exceptional customer service to our clients. This is a full-time, individual contributor position with a base hourly pay plus commission.
Requirements
- High school diploma or equivalent education
- Customer service or sales experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong organizational and time management skills
- Proficient in Microsoft Office and experience with customer relationship management (CRM) systems
- Must be a self-motivated and team-oriented individual with a positive attitude
Responsibilities
- Utilize various communication methods to effectively connect with potential customers and provide exceptional customer service
- Respond to inbound leads and inquiries from customers, accurately gathering necessary information and providing assistance with scheduling appointments
- Make outbound calls and send follow-up emails to potential customers to promote and sell products and services
- Maintain customer database and ensure all information is accurate and up-to-date
- Collaborate with sales team to ensure smooth and efficient process for customers
- Meet and exceed set sales goals and metrics
- Stay up-to-date on product knowledge and information to effectively promote and sell products and services
Benefits
- Base hourly pay plus commission
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
