BDC Agent

Jaguar Land Rover Nashville • Brentwood, TN

10h • Onsite

About The Position

Join the Jaguar Land Rover Nashville team and represent two of the most iconic luxury automotive brands in the world. Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. At Jaguar Land Rover Nashville, we treat our employees and customers like family and reward individuals who are motivated, customer-focused, and committed to excellence. Every team member plays a critical role in our success. We are looking for employees who want to win with us and build a long-term, mutually beneficial career relationship with our organization. As a BDC Agent, you will serve as an important connection between our customers and dealership departments. You will help create a premium customer experience by responding to inquiries, scheduling appointments, following up with customers, and ensuring each customer receives timely, accurate, and professional assistance.

Requirements

• Customer service experience and/or automotive service lane experience preferred
• Experience with Reynolds and Reynolds preferred
• Proven record of achieving exceptional customer satisfaction
• Professional and positive attitude
• Strong communication and relationship-building skills
• Strong computer skills
• Ability to learn new systems and processes quickly
• Excellent organization and follow-up skills
• Valid driver’s license with a clean driving record
• Must be willing to submit to a pre-employment background check and drug screening

Responsibilities

• Respond promptly and professionally to incoming customer calls, emails, texts, and online inquiries
• Schedule, confirm, and reschedule customer appointments
• Obtain and accurately document customer, vehicle, and appointment information
• Identify each customer’s needs and connect the customer with the appropriate department or team member
• Maintain accurate and complete customer records in dealership systems
• Monitor customer inquiries and follow up to ensure timely responses
• Follow up on missed and canceled appointments
• Support dealership campaigns, customer retention efforts, and appointment goals
• Build positive customer relationships through professional and consistent communication
• Protect confidential customer and company information
• Deliver a premium customer experience during every interaction

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Life Insurance
• 401(K)
• Paid Holidays
• Employee Discounts on Products and Services
• Work/Life Balance
• Company Events
• Opportunity to Work with Prestigious Luxury Automotive Brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed