Battery Service Engineering Supervisor

New Flyer•Auburn Hills, MI

1d•Onsite

About The Position

The Battery Service Engineering Supervisor is responsible for overseeing the daily operations of the battery system field service team, ensuring efficient and effective service delivery to both internal and external customers. This role involves managing battery system field service engineers and technicians, coordinating service activities, and maintaining high standards of customer satisfaction. The Battery Service Engineering Supervisor will also support long-term planning and resource allocation.

Requirements

B.S in engineering or equivalent experience
Knowledge of medium and heavy-duty truck markets and their propulsion systems (hybrid / EV technology preferred).
Working knowledge of battery system technology and its interaction within the application.
Experience with high-voltage systems and Li-ion batteries
5+ years of experience related to field service engineering or equivalent.
Demonstrated experience resolving complex technical system issues.
Demonstrated leadership experience and working with remote teams and/or personnel.
Proficiency in Windows, MS Office, and CAN (Vector) tools is highly desirable.
Hands-on skills to support troubleshooting of product electrical, mechanical, and software issues.
Problem-solving and critical thinking skills.
Ability to interface with all levels of the organization.
Strong decision-making and listening skills.
Attention to detail.
Excellent verbal and written communication skills.
Travel up to 10% of the time to support on-site customer testing, debugging, or sales/proposal activities.

Responsibilities

Supervise and coordinate the activities of battery system field service engineers and technicians to minimize customer downtime and ensure overall customer satisfaction.
Assist in the development and implementation of service department plans, including resource allocation, training, and capital investment.
Monitor and report on service claim time and costs, providing routine updates on KPIs and service team performance.
Support customer integration and commissioning of battery systems, ensuring adherence to product guidelines and serving as a commissioning authority for new applications.
Conduct root cause investigations using 8D tools and methods, collaborating with cross-functional teams for technical expertise when necessary.
Define and disseminate customer preventative maintenance procedures.
Participate in the development of product documentation and the definition of service tools and equipment.
Support the regional service teams as required.
Responsible to ensure all controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs.