Bath Warranty Technician
About The Position
A Bath Warranty Technician is responsible for carrying out warranty work on bath and shower systems. This role involves documenting warranty claim issues, reporting the root cause of problems, and creating detailed return forms for efficient repairs. The technician will also support market production needs by assisting with active installations as required. Key duties include troubleshooting issues, providing solutions, and performing repairs and installations using hand and power tools. Additionally, the technician will assess potential repair or installation work, provide written estimates for non-warranty repairs, fill out work orders, collect payments, and maintain the company vehicle. A high level of customer service is expected, along with regular communication with the Warranty Coordinator after each job.
Requirements
- At least 5 years experience troubleshooting, diagnosing customer concerns with bath or shower installations.
- Hands on repair work required.
- Must follow safety protocols.
- Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
- Long periods driving a vehicle.
- Climbing 6ft ladder.
- Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, reaching, balancing, driving, grasping, pinching.
Nice To Haves
- Install experience
- Plumbing experience is a plus
Responsibilities
- Carry out warranty work on bath and shower systems.
- Document warranty claim issues.
- Report root cause of issues.
- Create detailed return forms for efficient repairs.
- Support market production needs to assist in completing active installations as needed.
- Troubleshoot issues and provide solutions and effect repairs.
- Manually carry out repairs with the use of hand and power tools.
- Manually carry out installations with the use of hand and power tools.
- Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs.
- Fill out work orders.
- Collect payments.
- Maintain company vehicle, ensure regular and timely maintenance.
- Deliver the highest level of excellence in customer service.
- Maintain regular contact with Warranty Coordinator after each scheduled job.
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
