Baseball Ticket Services Manager
About The Position
The Ticket Services Manager plays a critical role in delivering an exceptional experience for all Durham Bulls fans, with a strong focus on 919 Members and ticket renewals. This position requires a detail-oriented, highly organized professional who is committed to delivering top-tier customer service across all communication channels. The ideal candidate will combine strong operational skills, a solutions-focused mindset, and a passion for enhancing the fan experience. This role supports internal staff, external patrons, and event clients while ensuring the ticketing department operates efficiently and accurately.
Requirements
- Minimum of 2 year of customer service and/or ticketing experience (sports industry preferred).
- Demonstrated commitment to outstanding customer service and professionalism.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Ability to prioritize tasks, multi-task, and stay focused in a fast-paced environment.
- Excellent written and verbal communication skills.
- Proficiency with ticketing or CRM systems preferred; ability to learn new software quickly.
- Positive attitude and ability to thrive in a collaborative, team-oriented setting.
- Passion for baseball, entertainment, and elevating live experiences for every fan.
Responsibilities
- Deliver exceptional service for all fans attending events at Durham Bulls Athletic Park through in-person, phone, email, text, and live chat interactions.
- Build and maintain strong relationships with 919 Members to enhance satisfaction, retention, and renewals.
- Resolve customer concerns and escalated issues promptly, professionally, and with sound judgment.
- Support game day operations including seat relocations, troubleshooting mobile-entry issues, assisting walk-up customers, and responding to fan inquiries.
- Assist in executing the annual 919 Member service plan and timeline.
- Support season ticket and partial-plan renewal efforts, including outreach, fulfillment, and follow-up.
- Contribute to the implementation, fulfillment, and maintenance of the fan rewards program.
- Coordinate special event ticketing needs (group events, premium experiences, theme nights).
- Assist with benefit inventory management.
- Support pre-game and in-game activations related to ticketing or member experiences.
- Maintain accurate and organized customer records in CRM and ticketing systems.
- Utilize ticketing platforms to process orders, troubleshoot digital tickets, and manage accounts.
- Generate reports as needed to support renewals, service plans, and post-event evaluations.
- Maintain operational timelines, checklists, and department calendars to ensure smooth execution of all responsibilities.
- Serve as a brand ambassador by delivering warm, professional interactions with fans, partners, and staff.
- Establish and maintain positive working relationships across all ballpark departments.
- Support additional ticket operations and administrative tasks as assigned.
Benefits
- Competitive salary based on experience.
- Comprehensive health insurance plan options
- Vision and Dental Insurance
- Company sponsored life insurance
- Numerous voluntary benefit options – legal plans, pet insurance, discounted home and auto and more!
- 401K with company match
- Generous paid time off
- 9 paid company holidays
- Opportunities for professional development and career growth.
- Dynamic and inclusive work environment with a supportive team culture.
- Exciting projects and growth opportunities within a leading organization.
- Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
