Base Supervisor - MBTA

UNIPART SERVICES AMERICA•West Bridgewater, MA

7d•Onsite

About The Position

The role of the Warehouse Supervisor for the Base locations is to oversee the efficient, safe and high quality operation of the storerooms to ensure delivery of exceptional performance to MBTA Bus and Rail operations and create an engaging work environment for our associates. Warehouse Supervisor will be expected to learn, fully understand, work within and lead “The Unipart Way” while adopting lean management principles and approach.

Requirements

Bachelor’s Degree or equivalent experience
3+ years of previous supervisory experience
5 years of Warehouse and Distribution experience, specifically around Inventory
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Intermediate knowledge of Warehouse Management Systems (WMS), Oracle or SAP Preferred
Intermediate Microsoft Excel knowledge
Ability to take ownership and responsibility to achieve desired results and KPIs
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to deal with conflict and maintain a engaged and productive work environment ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to deal with conflict and maintain a engaged and productive work environment
Ability and willingness to be flexible with working hours to meet operating needs of the business
Valid Driver’s License with a clean driving record

Nice To Haves

Intermediate knowledge of Warehouse Management Systems (WMS), Oracle or SAP Preferred

Responsibilities

Ensure delivery of exceptional service to the MBTA Bus and Rail operations
Supervise, organize, direct and train employees to deliver high quality services, leading by example and activity engaging employees in the storerooms to deliver all KPIs and levels of customer satisfaction, quality, delivery and cost, driving the operation toward customer excellence
Schedule and oversee warehouse team to ensure proper coverage of all storeroom locations at all times, meet volume demands and manage the flow and quality of the work to maximize efficiency and minimize overtime
Monitor and manage the departmental goals to deliver service improvement and efficiency
Ensure Environmental, Health & Safety, and Security requirements are met by complying with MBTA and Group policies and procedures and all relevant legal regulations
Maintain a safe, healthy & secure work environment by establishing, following and enforcing Unipart standards and procedures.
Knowledgeable in company policies and handbook to ensure compliance, holding all associates accountable
Ensure Customer Service requests are responded to and resolved with SLA requirements and through the proper channels
Prepare and lead daily and weekly team briefings utilizing the Communications Cell (Comm Cell), encouraging suggestions, identification of goals and achievement of objectives ensuring regular and effective two way communication.
Develop and implement action plans to rectify any off-target KPI and SLA performance, proving relevant and timely updates of progress to key stakeholders
Utilize visual management tools and ensure they are being used effectively to drive business decisions
Establish a positive working relationship with internal and external stakeholders
Oversee the recruitment, selection and onboarding of employees into the operations
Responsible for accurate time keeping records of staff on weekly basis, including ensuring Company policies are adhered to at all times.
Maintain a professional and business like appearance at all times, ensuring promptness at meetings
Maintain confidentiality
Identify areas for personal development to improve performance in role and actively seek ways to improve
Other duties as may be assigned
Travel to base storeroom locations (100% travel required)